29 customers. Zero churn. 18 months.
No sales team. No paid acquisition. Every customer closed through founder-led sales and word of mouth. When your product becomes the thing a CX leader won't work without, you don't need to outspend incumbents on marketing.
"If Keeyu was gone tomorrow I would go with it."
-- EHP Labs (Global supplements brand, A$57K ACV)
"I wouldn't have taken the job if they didn't sign up Keeyu."
-- IM8 Health
"We went from reactive to proactive. We see issues before customers report them."
-- A Man and his Cave
"There are no other platforms like this."
-- Kivari
"Two team members used to spend eight hours a day on reporting."
-- Decjuba (Enterprise, replaced manual AP21 reporting)
"Keeyu helped us successfully resolve the operational pressure during the Christmas peak."
-- Muscle Republic (Replaced Shopify multi-views entirely)
"The team can finally see what's happening in the warehouse without calling anyone."
-- Budgy Smuggler
#### 1. Multi-System Consolidation
Customers replace 3-5 disconnected tools (Shopify views, spreadsheets, per-platform logins) with one operational layer. This is the most consistently reported value across the entire customer base.
Customers citing this: EHP Labs, Muscle Republic, Decjuba, A Man and his Cave, Budgy Smuggler, Kivari, Chief Nutrition
#### 2. Reactive to Proactive Shift
The most emotionally resonant outcome. Brands describe a fundamental change. They went from finding out about problems after customers complain to detecting failures before they escalate.
Customers citing this: A Man and his Cave, EHP Labs, Decjuba, Muscle Republic, Budgy Smuggler
#### 3. Fulfilment SLA Visibility
Real-time visibility into fulfillment performance across warehouses, 3PLs, and carriers. Brands see SLA breaches and carrier delays before they become customer-facing issues.
Customers citing this: EHP Labs, A Man and his Cave, Decjuba, Muscle Republic, Kivari
#### 4. Reporting Time Elimination
Manual reporting is the highest-friction pain point. Decjuba had 2 staff spending 8 hours/day on reporting. EHP Labs described hours of manual work replaced. This is the strongest ROI proof point.
Customers citing this: Decjuba, EHP Labs, Budgy Smuggler, Muscle Republic
Daily usage, workflow dependency, expansion signals, and emotional attachment to the product. No customer has churned. The customers who use Keeyu most can't imagine operating without it. This is not a tool people try and forget. It becomes how they run post-purchase operations.
TalentPop manages CX for 750+ e-commerce brands. Arman operates inside more CX tech stacks than almost anyone in the industry.
"I've seen the space. I know a lot of the AI players. I know the help desk players. We work and collaborate with them very very well. It's not what you're doing."
"The biggest part for sure that I would say most brands do not have the visibility on is whether the order was fulfilled within a specific time frame." Confirming the universal blind spot across 750+ brands.
"You're creating a ticket proactively rather than waiting for the customer to reach out. This is a better level of experience for the customer."
These testimonials were recorded during our detection phase - before the launch of proactive AI. Customers were already seeing transformational results from visibility and detection alone. Proactive prevention has since expanded the value significantly.